Booking, Rescheduling and cancellation policy

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Cancellations and changes are accepted up to 48 hours before the scheduled service. Within 24 hours of the service, cancellations will incur a cancellation fee of $50.

Your appointment will be confirmed via a text message sent to your nominated mobile phone 48 hours prior to your appointment. 

We ask that you simply respond to this confirmation text to confirm you are planning to attend. 

If you do not confirm your appointment we are unable to guarantee your booking. We hold the right to cancel unconfirmed appointments at our discretion.

PLEASE NOTE:

We kindly ask for your courtesy by giving adequate notice if you need to cancel or change your appointment.

We understand situations can arise unexpectedly and we are happy to accomodate changes if enough notice is given, simply get in touch with your chosen medical professional. 

For last minute cancelations please use the following contact information: 

Dr Jeremy S. Chou: (02) 5112 2829

Nurse Amanda: (02) 6295 2084

Nurse Eliza: 0430 620 865