INFORMATION FOR NEW patients
House of Define is a boutique medical aesthetic clinic that focuses on personalised, patient centred care for treatments that address ageing, volume replacement and skin health. At House of Define, we are passionate about providing you with extensive information regarding a wide range of aesthetic medical treatments and service offerings, to ensure you feel educated and empowered to make decisions that affect your body and health. However, as of January 2024, new Therapeutic Goods Administration (TGA) regulations were released dictating the exclusion of certain terms and images used within the industry of aesthetic medicine. These regulations restrict and prohibit providing information about:
· Treatments offered
· Information about treatments
· Treatment specific aftercare information
· Photos of before and after treatment
· Patient reviews
· Treatment specific pricing
Please kindly note these changes restrict the content our website, social media and emails can display, along with information provided via phone call. However, this information is still available to you. Highlighting the importance of a face-to-face consultation, we can discuss all treatment information with you during these appointments. Though comprehensive consultations have always remained priority in your treatment journey, they are now increasingly important as this is your only source for the most relevant information and education regarding your treatments. We understand this may feel misleading and frustrating though due to an ever-changing industry, we must comply with regulations. We kindly ask you read the following information prior to your appointment to ensure you are well informed about our policies and procedures.
Consultations
All patients must book an initial consultation prior to treatment, even if you have had treatments elsewhere previously. This is to ensure we fulfil our duty of care by thoroughly informing you, providing exceptional patient centred care, along with regulation compliance. Within this appointment the following will be discussed:
· Suitability assessment for treatment
· Discussion of relevant medical history
· Information about treatment and side effects
· Information about aftercare
· Formulating a treatment plan
· Answering any questions or concerns
· Completing mandatory paperwork (to comply with regulations)
· Completing Pre-treatment photography (if required)
Please understand a thorough consultation takes time, if an appointment is booked without a consultation first, we kindly ask you to note we reserve the right to move your appointment to a suitable time, allowing for consultation and to ensure patient safety.
You can read more about initial consultations here.
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Time
We kindly ask you allow sufficient time for your initial consultation and/or treatment.
Regardless of previous experiences, House of Define prides themselves on providing exceptional patient centred care that focuses largely on comprehensively informing and educating our patients. Though we are experienced medical professionals, our service offerings are still medical procedures that hold risk. It is important that you as a patient, are assessed and formulated with a treatment plan relevant to you, to ensure your own safety. Due to regulations, we must comply with relevant paperwork that governs our practice.
When booking with your chosen medical professional, please take note of the allocated time frame for your appointment. We kindly ask for your understanding that appointments will not be cut short simply due to patients insufficiently allocating time for appointments.