Privacy Policy

  1. LS&Co. trading as House of Define ACN 653 571 870 (LS&CO., we, us) is committed to protecting the information about you that we collect, store and use when you provide it to us on our website www.houseofdefine.com.au(Site)

2. We manage your information in accordance with the requirements of the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).

3. By accessing the Site, or by making a booking with us, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy. 

4. The Privacy Policy applies only to information collected through our Site and does not correlate with information received through any other medium.

COLLECTION OF YOUR PERSONAL INFORMATION

5. LS&Co. collects personally identifiable information about you, being:

5.1 your name;

5.2 your contact information including email address;

5.3 payment details; and

5.4 medical information including but not limited to health conditions, allergies and current medications.

HOW WILL LS&CO. USE YOUR PERSONAL INFORMATION?

6. We primarily collect your information in order to be able to service your requirements to the best of our ability. We will collect, hold and use your personal information for the following reasons:

6.1 assist us in providing services to you;

6.2 contact you or respond to your queries;

6.3 book in appointments;

6.4 confirm and reschedule appointments;

6.5 send SMS confirmations;

6.6 tailor your experience of the Site and our communications to you;

6.7 to advertise our services and the Site;

6.8 for our internal administrative, marketing and planning requirements;

6.9 to compile and report statistics, with all the relevant personal and/or proprietary information de-identified prior to the completion of such statistics; and

6.10 for purposes that are expressly permitted under any agreement with you.

​TO WHOM WILL LS&CO. DISCLOSE MY PERSONAL INFORMATION?

7. We do not disclose or trade any personal information about you publicly or to third parties unless it is authorised or required by law, or as otherwise outlined in this Privacy Policy.

8. Your personal information will never be sold to any third party.

9. From time to time, we may disclose your personal information (on a confidential basis) to agents or affiliated third parties who assist us in the operation of our business, billing, marketing and promotion, user experience research and surveys, Site hosting and support and maintenance. We will only disclose your information to the extent required for the purpose of the third party providing services contracted to us so that we may service you. LS&CO. takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your non-identifiable personal information, however takes no responsibility or liability for the content of these third party websites.

10. Personal information that we collect from you will be stored in servers located in Australia.

11. LS&CO. reserves the right to disclose your personally identifiable information if required to do so by Australian Law Enforcement, to protect our Site and its content, to protect our employees and to protect our client’s rights and overall safety.

SITE USER TRACKING EXPERIENCE

12. We may use tracking software to review and improve your experience of our Site.

13. In particular, we may use Google Analytics Advertising products: Remarketing with Google Analytics and Google Analytics Demographics and Interest Reporting. Google Analytics collects data about our Site traffic via Google Advertising cookies and anonymous identifiers. Data collected via these Google products is not linked with any personally identifiable information you submit while on our Site. If you wish to opt out of the Google Analytics data collection, you may do so on Google’s Site at https://tools.google.com/dlpage/gaoptout/.

14. We use cookies for authentication purposes and to tailor the Site to your preferences. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Site, but your ability to use some features or areas of our Site may be limited.

15. We may use local storage objects (LSOs) such as HTML5 to store content information and preferences.

SOCIAL MEDIA FEATURES

16. The Site includes social media features, such as Facebook and Instagram buttons. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third parties and your interactions with these features are governed by the privacy policy of the company providing them.

PROTECTING AND MAINTAINING PERSONAL INFORMATION

17. We will take all reasonable steps to protect the information we hold about you from unauthorised access, use and disclosure, however we cannot guarantee that our systems and stored data will be completely free from third party interception or are free from corruption.

18. Some parts of the Site are not protected by any form of encryption to protect information you send from your computer to us over the internet. Further, no method of transmission over the internet, or method of electronic storage, is 100% secure. Considering this, we cannot ensure or warrant, and do not warrant, the security or privacy of your personal information, including payment and account details. You transmit this information at your own risk.

19. If you use our Site to link to another site we encourage you to view their terms and conditions of use, privacy policies and security statements before disclosing any of your personal information on those sites.

ACCESSING PERSONAL INFORMATION

20. It is your responsibility to advise us of any changes to your personal information to ensure we can keep our records accurate and up to date. If you wish to access the information we hold about you, or make a request to have your details changed, please email info@houseofdefine.com.au

21. If you don’t want us to use your personal information in a particular manner, or at all, let us know. We’ll do our best to observe it, subject to our obligations at law. If you have objections to the Privacy Policy, you should not access or use the Site.

IF YOU HAVE CONCERNS

22. LS&CO. welcomes your comments regarding this Privacy Policy. If you have any concerns about how we handle your personal information or require further information, please contact our Administration Team at info@houseofdefine.com.au 

23. This document represents our Privacy Policy as at November 2021. We may change this document from time to time to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a prominent notice on this Site prior to the change becoming effective. We encourage you to regularly review this statement to inform yourself of any amendments.